This Privacy Policy explains how Sara Events, the specialized events division of Sara Communications ("Sara Events", "we", "us", or "our"), collects, uses, shares, and protects your personal information when you visit our website or contact us about event management, registration, and ticketing services across Egypt, KSA, UAE, and the wider MENA region.

1. Who We Are

Sara Events provides strategic event management, production, registration, and ticketing services. For any privacy-related questions you can reach us at [email protected] or [email protected], or by phone at +20 11 1190 6422.

2. Information We Collect

We collect information you provide directly to us, primarily through our inquiry, proposal, and ticketing request forms. This may include:

• Identity and contact details: name, company or organization, email address, and phone number.
• Event details: event type, date, location, expected number of guests, budget range, and any requirements you share in your message.
• Communications: the content of messages and correspondence you send us.

We also collect limited technical information automatically when you browse the site, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.

3. How We Use Your Information

• To respond to your inquiries and prepare tailored event proposals and quotes.
• To plan, deliver, and manage event, registration, and ticketing services you request.
• To communicate with you about your event, including confirmations and updates.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect against fraud or misuse.

4. How Your Information Is Shared

We do not sell your personal information. We share it only as needed to provide our services, including with:

• Tick8 (our ticketing partner): when you request registration or ticketing services, relevant event and attendee information is shared with Tick8 to set up registration, ticket sales, check-in, and reporting.
• Email and infrastructure providers: form submissions are delivered to our team using a third-party email service (Brevo) and stored securely so we can follow up with you.
• Service providers and suppliers: trusted partners who help us operate the website and deliver events, bound by confidentiality obligations.
• Legal and regulatory authorities: where required by applicable law.

5. Cookies & Analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings; some features may not function properly if cookies are disabled.

6. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to your inquiry, delivering services, and meeting legal, accounting, or reporting requirements. When no longer needed, information is securely deleted or anonymized.

7. Data Security

We apply appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain processing, or withdraw consent.

To exercise any of these rights, contact us at [email protected]. We will respond in line with applicable law.

9. International Transfers

As we operate across the MENA region and use international service providers, your information may be processed in countries other than your own. Where this happens, we take steps to ensure your information remains protected.

10. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Significant changes will be posted on this page.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:

• Email: [email protected] / [email protected]
• Phone: +20 11 1190 6422

This Privacy Policy is provided as a general template and should be reviewed by qualified legal counsel to ensure it meets the specific requirements that apply to your business and the jurisdictions in which you operate (for example Egypt's PDPL, KSA's PDPL, UAE law, or the EU GDPR).